This communication flow is intended to go to a family member or loved one of the patient. Available in English only.

Categories of questions asked:

• Pain status/changes
• Changes in medications
• Upcoming visit with other medical providers
• Falls
• New concerns
• Response to treatments
• Improvements/change in status

Example of questions:

Hi 👋

Has [patient name] had a fall in the past WEEK? Reply YES or NO

Hi 👋

Any negative side effects to recent treatments you have noticed (treatments including medication, physical therapy, etc)?

Hi!

Is your loved one complaining about pain on a daily basis? Please reply YES or NO